{"id":20,"date":"2020-02-23T16:55:56","date_gmt":"2020-02-23T13:55:56","guid":{"rendered":"https:\/\/hif24.com\/?page_id=20"},"modified":"2020-10-31T20:09:59","modified_gmt":"2020-10-31T17:09:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/hif24.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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Product<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t1.\tAre these new devices and products?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
Yes. all products are brand new and will be checked before shipment<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Oreder<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I place an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It is very simple. Just add your favorite products to our online store in the basket. Then go to the basket, specify the delivery address. That’s all. after a while we will issue you an invoice and send your order.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs there a minimum amount for the order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
No, you can make the order for any amount you like. Then the delivery price will be added to the price of products selected.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I have to create an account to make an order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
No, you don’t have to.<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I have not received an order confirmation email?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please check the spam folder in your mail client. If there is no email there either, please write to us on contact@hif24.com<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does it take to process the order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

We start to process the order on the same day we receive it, including weekends and holidays. Order processing usually takes not more than 48 hours. After that the order goes to delivery service.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I contact you if I still have questions?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can write us on our email contact@hif24.com<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\tWhat should I do if I am not satisfied with a product I received?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Please contact us on contact@hif24.com\u00a0<\/a>\u00a0specifying the number of your<\/p>

order and explaining the situation in detail. And we will try to figure it out.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return a product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

All sales are final. However, if you are not satisfied with the product for some reason or received a different product by mistake, please contact us on contact@hif24.com\u00a0<\/a> , and we will try to figure it out.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Iqos 3.0<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I check the state of charge in the battery?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The state of charge can be easily checked in the following way: 1. Press the button on the charger and hold it for 1 second (short pressing); 2. The indicator of the state of charge will be switched on.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long will it take to charge the device?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Full charging of IQOS 3 from an electric socket takes about 120 minutes. The device should be charged only by the power adaptor and the USB cable provided.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t Should I fully charge the charging unit each time?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

It is not necessary to fully charge IQOS 3 for its normal functioning. However, a full charge allows one to use the device up to 20 times.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I reset the device?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

In order to reset IQOS 3, you should press and hold the button on the charging unit for 8 seconds, then release it. The indicator of the state of charge will go on, flash twice and then will smoothly go on again to confirm reset<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t<\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat do vibration signals mean?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

The Holder starts vibrating in the following situations:<\/p>